Buying a car is a major purchase for most of us, and it’s also a decision that tends to make people nervous as they begin to embark in the process. No one wants to leave a dealership feeling as though they’ve overpaid for a vehicle (or will be overpaying each month for years to come!) or purchased a vehicle they didn’t know enough about before driving it off the lot. Additionally, you want to know the dealer who sells you your car is going to be around if you need help with it down the road (pun not intended… but hey, it did kind of work, ha!).
After purchasing 4 vehicles from the same dealership, and recommending the dealership to my own mother, sister, close friend and coworker I feel I can very safely say Toyota of Clovis is an excellent place to buy a vehicle in the Fresno/Clovis area.
During my first purchase with Toyota of Clovis (it was known as Bingham Toyota at that time) I had been to several other places just prior, and was treated as though I needed to beg someone to sell me a car. I still don’t really understand why – I just couldn’t seem to get anyone to give me the time of day (despite being financially prepared to make a purchase and stating so). Bingham was further from my home, so it wasn’t a first stop, but once I was there, I realized it would definitely be my last. I was able to purchase the car I wanted efficiently, for a price that was below what I’d been expecting from my research, and my car was awesome! Reliable, delivered to me super clean, great warranty, everything well explained – the exact experience I’d hoped for. Best of all, I received exceptional customer service from the start of my purchase and through every scheduled maintenance appointment.
Every single person I’ve encountered at Toyota of Clovis has been polite, kind, friendly and honest with me. I was always explained options when it came to pricing, service packages, accessories, warranties, etc. in a plain speak way that allowed me to really evaluate my decisions, and make those that best met my needs and budget. I never felt like I was being pushed into something that I didn’t need. (I had experienced this horribly with my first vehicle purchase at another dealership years ago.)
As I mentioned previously, since my initial purchase (which was in 2006) I have purchased 4 vehicles from Toyota of Clovis, and I have had consistently great experiences each time. My current vehicle is from there as well, and I had a very smooth purchasing process this past February with Marissa Payte from their team. A very close friend has recently purchased two vehicles for herself and her husband with sales associate Sam, and speaks highly of him, also.
I really can’t say enough about the importance of a good post-purchase experience, as it really matters when you’re purchasing a car, and your dealer should be putting effort into it just like they would the initial sale. A service and maintenance department should run with care, in a timely manner and with customers in mind, and that’s what I believe Toyota of Clovis’s does. When I need an oil change, I can quickly make an appointment online in less than 2 minutes, and when I go in I’m greeted and sent to the waiting area where I’m treated to free Wi-Fi, comfy chairs, and a custom espresso drink machine that can make me a mocha, vanilla latte, Americano or just about any other hot drink I might like. (I’m told this machine runs the dealership a pretty penny each month, but that customers love it so much, the dealership wouldn’t dare change it, and I’m pretty happy about that!) The kind man who’s always there driving the shuttle peaks into the waiting area every half hour, smiling, asking if anyone needs a shuttle ride back to work – I’d take him up on the offer, but my car’s always been done in less than an hour! Kind of a bummer actually, as sitting in the lobby there, with free Wi-Fi and coffee is about as relaxing as my life gets these days, and sometimes I’d like more than an hour of that, ha!
So, if you’re looking for a new vehicle, and want to go somewhere you feel you can trust and be treated with excellence from the first visit to the end of your time with your vehicle – I highly recommend Toyota of Clovis, I know you’ll be pleased!